Shipping policy

Order Processing: We make each BROT lamp to order. Please allow about 5-7 business days for us to craft and prepare your lamp before shipment. During this processing time, you’ll receive an order confirmation and may receive a notification once your lamp is in production.

Shipping Times: Once dispatched from our Barcelona studio, delivery times are estimated as follows:

  • Spain: ~2-5 business days for standard delivery.
  • European Union: ~3-7 business days for most countries in the EU.
  • International (outside EU): ~7-14 business days, depending on the destination and customs process.

Please note these are estimates. Remote areas or unforeseen delays (like customs clearance or courier delays) might extend delivery by a few days. We will provide a tracking number via email as soon as your package ships so you can follow its progress. If you haven’t received your order in a reasonable time frame, please contact our support and we will gladly assist in locating it.

Shipping Costs: We are pleased to offer free standard shipping anywhere in Spain with no minimum order value. For orders to the rest of the world, shipping is free on purchases over €100. International orders under €100 incur a low flat-rate fee—calculated by weight and destination—which will be clearly shown at checkout. At BROT we never add handling fees; you pay exactly what we pay the carrier.

Duties & Taxes: For international orders shipping outside the European Union, please be aware that import duties, taxes, or customs fees may be charged by your country upon delivery. These charges (if applicable) are the customer’s responsibility. Unfortunately, we have no control over these government-imposed fees, and they vary by country. Your shipping carrier will usually contact you with details if any fees are due. Within the EU, all prices include VAT and you won’t incur additional import taxes.

Delivery Method: We use reputable courier services (such as DHL, UPS, or Correos/EMS for international post) to ensure your lamp arrives safely. If you have specific delivery requirements or instructions, you can let us know and we’ll pass them to the courier.

Unclaimed Packages: If a shipment is sent to a local pickup point and is not claimed by the recipient within the carrier’s holding period, it may be returned to us. Should this occur, we will contact you to arrange a re-delivery. Please note, we may need to charge re-shipping costs (and any return-to-sender fees charged by the carrier) if the package was unclaimed due to customer absence or oversight. We will always do our best to work out a solution with you.

Order Changes & Cancellation Policy

We understand that sometimes you might need to change your order or even cancel it. Because we typically start the production of your 3D-printed lamp shortly after you place an order, it’s important to notify us quickly of any changes.

  • Cancellation Before Shipment: You may cancel your order any time before we have shipped it. If you contact us before the lamp has entered production or been dispatched, we will cancel the order and issue a full refund to your original payment method. No fees, no hassle – we promise! If production has already started or is nearly complete, we’ll still do our best to accommodate a cancellation and refund, but in some cases a small production cost may be non-recoverable (we’ll inform you in such a scenario).
  • Changing Order Details: If you need to correct or change your shipping address, update the color/variant of the lamp, or adjust anything else, please email us as soon as possible (ideally within 24 hours) with your order number and the requested change. If we haven’t begun processing, we’ll simply update your order. If the order is already in process, we’ll discuss options (which may include cancelling that order and placing a new one if needed).
  • After Shipment: If your order has already left our studio, we unfortunately cannot cancel it while in transit. However, you can still utilize our returns process (detailed below) once the item arrives, if you wish to send it back for a refund.


To request a cancellation or change, contact us at hello@brot-studio.com with your order number and request details. We will respond promptly to confirm the change/cancellation status. Our aim is to be flexible and fair, recognizing that warm customer service means making the effort to accommodate your needs whenever possible.