Refund policy

Your wellbeing and satisfaction are central to BROT’s mission. If you are not completely happy with your purchase, we’ve outlined a clear and fair return policy below:

Eligibility for Returns
You have the right to return your lamp within 14 days of receiving it. To be eligible, the product should be in as-new condition – this means it is clean, unmodified, and free of damage, and includes all original components (lamp, bulb, dimmer, cable) and ideally the original packaging. We understand you may have opened and tried the product; just take care to handle it gently. (If the item shows signs of use beyond what’s needed to inspect it, or parts are missing, a return may be refused or a partial refund given.)

How to Initiate a Return
To start a return, please email our customer service at hello@brot-studio.com within 14 days of delivery. Provide your order number and briefly let us know the reason for the return (your feedback helps us improve, though returning for any reason – or no reason – is absolutely fine within this period). We will reply with return instructions.

Return Shipping Costs
If your return is approved, we’ll provide a shipping label and instructions for sending your package. Returns sent without prior approval won’t be accepted. Customers are responsible for return shipping costs.

Processing Your Refund
Once your returned item is received and inspected, we’ll notify you via email. If everything is in good condition, your refund will be issued within 5–10 business days to your original payment method. Please note that any original shipping fees paid (if applicable) are non-refundable.

Exchanges
If you’d like to exchange your lamp for a different model or color, the quickest way is to initiate a return and place a new order. Alternatively, contact us and we’ll do our best to coordinate a direct exchange, depending on stock availability. Return shipping fees for exchanges follow the same policy as above.